IT Technician, Niederheid

Canadian Forces Support Unit (Europe) – Regional Civilian Personnel Office (Europe)

Recruitment Process Number 003-GG-02-26

 

Use your IT expertise to support Canadians serving in Europe!

As our new IT Technician in Niederheid, Germany, you will provide reliable IT services and technical support that enable our Canadian Armed Forces members and Department of National Defence staff across Europe to stay connected and carry out their work effectively.

 

Who are we?
We are 768 Communications Detachment Europe and we are the IT service provider supporting Canadians in Europe by delivering strategic communications and technical support.

 

External job title:	IT Technician
Internal job title :	Locally Engaged Information Technology Professional (LEITP)
Classification:	C6
Closing date:	22 March 2026 (23:59h CET/Berlin Time) If no qualified applicants apply, we reserve the right to extend the deadline.
Eligibility to apply:	1.      Persons legally entitled to work in Germany indefinitely. Our office does not arrange or sponsor work permits or visas. 2.      Persons who are a citizen of a NATO member country.   See the section “additional non-negotiable factors having an impact on your eligibility for employment” below for more criteria.
Work week hours:	38.5 (full-time)
Location	Niederheid, Germany
Starting Salary (step 1, gross)	€3500.96 EUR gross per month
Salary Growth (step 8/end step, gross)	€4686.13 EUR gross per month
Positions to be filled:	Two (2) A candidate pool of partially and/or fully qualified candidates may be created following the interviews.
Proposed start date:	Immediate

 

ADDITIONAL NON-NEGOTIABLE FACTORS HAVING AN IMPACT ON YOUR ELIGIBILITY FOR EMPLOYMENT

1.             You must be willing to undergo a background investigation in order to obtain a valid security clearance certificate from your own NATO country of citizenship.

2.             If your country of citizenship has compulsory military service (conscription) for its citizens, you must have completed your compulsory military service (conscription) as per your country of citizenship’s legislation. If your country of citizenship does not have compulsory military service (conscription) for its citizens, this requirement is not relevant for you.

3.             You must be willing to provide the required documentation in order to obtain a ‘reliability status’.

4.             You must be able to obtain and maintain a clean criminal record check.

 

CONDITIONS OF EMPLOYMENT

1.             Must be able to obtain, and maintain, a NATO Secret security clearance.

2.             Must be able to travel within Europe (both EU and non-EU countries).

3.             Must be able to maintain a Full EU Driving Licence (minimum category B (car)) for the duration of their employment.

 

OPERATIONAL & ORGANISATIONAL NEEDS

1.             Hours of work are subject to occasional variation in line with business requirements

2.             Must be available to travel in the course of their duties.

3.             For operational or unforeseen business reasons, employees must be willing and able to work from home, if requested to do so by their supervisor. However, this position is office based and is NOT a remote position.

 

THE FOLLOWING CRITERIA ARE CONSIDERED ESSENTIAL*

Essential Education: 

- Two years of education at an accredited post-secondary educational program in computer science, information technology or another specialty relevant to the position.
At the Manager's discretion, an acceptable combination of education combined with training and experience may serve as an alternative.

 

Essential Language:

- Fluent written and spoken English is essential.

 

Essential Experience:

- Experience (minimum of 1 year) working in an IT service delivery role which includes the diagnosing, analysing and troubleshooting of IT hardware and software faults/issues.

- Experience working with Microsoft Windows Operating System including Microsoft Office applications.

 

Essential Other:

- Full EU Driving Licence (minimum category B (car))

 *If your application does not clearly evidence how you meet ALL of the above ‘essential criteria’, it cannot be considered and will be rejected at the initial screening stage.
Our office does not ‘assume’ that you can do something if it is not clearly evidenced on your application.

 

Essential Personal Suitability: (to be assessed at a later stage via interview and/or assessment)

•        Ability to manage assets within an IT environment

•        Ability to draft technical instructions and/or Standard Operating Procedures.

•        Ability to plan and organise.

•        Ability to communicate effectively orally and in writing (assessed via oral and written assessment).

•        Ability to lift heavy equipment (assessed via a physical lifting assessment).

•        Ability to work in enclosed spaces such as server room (assessed via a practical assessment)

•        Interpersonal Skills

•        Client Service Orientation

•        Discretion

•        Attention to Detail

•        Reliability

•        Teamwork

 

THE FOLLOWING ‘ASSET CRITERIA’ ARE CONSIDERED DESIRABLE**

- Experience imaging and configuring computer workstations.

- Experience managing service requests and incidents through their resolution within Service Desk automation tools.

- Experience updating configuration management databases.

- Experience with MS server and MS Exchange account administration.

- Experience dealing with user rights and privileges.

- Experience working with Cisco.

- Knowledge of Juniper.

- Ability to communicate in a language of one of the countries supported by our office (Germany, Netherlands, Belgium, Latvia, Italy, Poland, Spain, or Turkey)

 **Evidencing how you meet the ‘asset criteria’ is not essential but it could add further value to your application.  

 

Other Information

·         Your application must include a valid email address and you must ensure that this address is functional and monitored at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidates' responsibility to inform us of a change of contact information during the course of this selection process. Failure to respond in a prescribed timeframe may result in elimination from this process. 

·         You may be assessed using one or more of the following tools: written assessments, interview (pre-recorded video, Microsoft Teams or in-person), reference check, and other assessment tools deemed appropriate for the role.

·         Your overall conduct and communications, including email correspondence and telephone calls, throughout the entire process may be used in the assessment of qualifications.

·         Achieving the pass mark on any of the stages/assessments used does not guarantee you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. 

·         Appointments are based on merit, which is achieved when the person appointed meets all of the the essential qualifications for the work to be performed, and consideration has been given to: 

o    Any additional or desirable qualifications (asset criteria) to perform the work or for the organisation, currently or in the future;

o    Any current or future operational requirements; and/or 

o    Any current or future organisational needs.

·         Costs associated with assessment, obtaining documentation to achieve reliability status or relocation will not be paid for or reimbursed by the employer (i.e. travel or any other associated costs/fees)

·         Lateral (internal) transfers are possible within the organisation, and these individuals may be given preference in the staffing process.

·         As part of the application process, you will be expected to upload valid evidence of your indefinite entitlement to work in Germany. Please note that the Canadian Forces Support Unit (Europe) does not sponsor any work permits directly or indirectly.

·         NATO Security Clearance:  Those selected must meet this condition (if required) on appointment and maintain it throughout their tenure in the position. Only citizens of a current NATO member country are able to obtain a NATO Security Clearance.

·         The successful applicant will be obliged to take care of their own safety and health at their prospective place of work within their ability and in accordance with the instructions and orders of the employer. Furthermore, they are also obliged to take care of the safety and health of persons, who are affected by their actions or omissions at work.  They are to report any direct and considerable danger to health and safety as well as failures of the safety systems to the employer or the relevant supervisor without any undue delay.

 

-Only applications submitted in English will be considered-

 

Basic information regarding contract conditions in Germany

Work hours	38.5 hours per week, 7.7 hours per day, from Monday to Friday.  All employees are entitled to a minimum of thirty (30) minutes unpaid break for lunch after having worked at least six (6) and at maximum nine (9) hours on a day.
Probation Period	All new employees are subject to a probationary period of three (3) months that starts on the date of appointment and may be extended due to lengthy sick leave (>10 days)) or delayed security clearance.
Health Insurance	The employee must be insured with a German health insurance provider/company.
Pay Increments	Step 1 – upon employment (TOS) for 3 months Step 2 – for 6 months of continuous employment Step 3 – for 9 months of continuous employment Steps 4 to 6 – for 24 months of continuous employment Step 7 – for 36 months Step 8 – Final step
Authorised Holidays	A Local National working under the CTA II Tariff Agreement will be eligible to paid time off on the German Statutory Holidays for their respective Federal County and on 24/31 December in accordance with Article 28 of the CTA II Tariff Agreement.
Annual Leave	30 days per calendar year. Leave may not be taken for the first time 6 months after commencement of employment.
Vacation Bonus	The employee receives a vacation bonus, payable with the May salary and calculated as two percent (2%) of the base salary earned during the previous year from June to May. Employee must have completed their probation period on May 1 (cut-off date) and have been employed with the Stationing Forces of the same Sending State at least on the last day of the month following the completion of the probation period.
Christmas Bonus	The employee receives a Christmas bonus, payable with the November salary and calculated as six point three three percent (6.33%) of the base salary earned during the previous year from December to November. Employee must have completed their probation period on October 31 (cut-off date) and have been employed with the Stationing Forces of the same Sending State at least on the last day of the month following the completion of the probation period.
Employer-funded Life Insurance	Solely financed by the employer – employee must have been employed continuously for at least five years with the Stationing Forces of the same Sending State to reap any benefits from this insurance.
Direct Insurance Plan - Pension Fund	Solely financed by the employee. An employee can request a fixed sum to be deducted of their gross income which is paid into this savings plan (reduces taxable income). The Sending States offer one specific insurance plan for this purpose.

Reference: Collective Tariff Agreement (CTA II)

 

 

 

If you have any specific questions or concerns, please contact:    CFSUERCPO-StaffingServices@forces.gc.ca

Please click on the following link to apply or press the apply button:   https://dnd-mdn.hiringplatform.ca/231343-003-gg-02-26-it-technician/1047660-application-form/en

 

 

 

 

 

 

 

 

 

 

 

- You are kindly asked to apply officially via the above application link only -

- Applications received via any other method will not be considered valid -

 

 

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