Selection process number: 065-GR-04-26
Position numbers: 3219-GR-035-P & 3219-GR-040-P

Multi Function Clerk

We are seeking two part-time Multi-Function Clerks to join the Canadian National Support Element (CAN NSE) team in Ramstein, Germany. This team provides administrative, financial and logistical support to Canadian Armed Forces personnel serving in the Ramstein area, helping ensure their day-to-day support requirements are met.

As one of our new clerks, you will be supporting the efficient operation of the office and providing a responsive service to personnel, managers and service providers.

What does a typical week look like?

• Responding to enquiries and providing guidance on administrative procedures, forms and service requests.
• Preparing and processing travel claims, checking supporting documents and following up on missing information.
• Processing financial transactions, tracking expenditures and maintaining accurate financial records.
• Coordinating purchases of office supplies, equipment and services, including liaising with suppliers and confirming delivery.
• Preparing correspondence, reports and briefing material, and maintaining electronic and paper records.
• Organizing meetings and travel arrangements, preparing agendas and minutes, and tracking outstanding administrative actions.

Essential Qualifications*

Essential Education (*must be clearly evidenced on your CV and/or letter): 

• Completion of secondary education or an equivalent relevant experience. An equivalent relevant experience is defined as two years experience of working in an office environment.

Essential Language (*must be clearly evidenced on your CV and/or letter):

• Fluent English is essential.

Essential Experience (*must be clearly evidenced on your CV and/or letter):

• Experience providing administrative or financial support services in an office environment.
• Experience using Microsoft Office applications (e.g. Excel, PowerPoint, Word and Outlook) or equivalent is essential. Equivalent office applications are defined as Google: Sheets, Slides and Docs OR Apple: Numbers, Keynote and Pages.

Essential Skills & Abilities (to be assessed at a later date via written assessment and pre-recorded video interview:

• Attention to detail
• Client service orientation
• Teamwork 
• Discretion 
• Interpersonal Skills 
• Flexibility
• Ability to plan and organize 
• Ability to work independently 
• Ability to communicate effectively orally
• Ability to communicate effectively in writing  

Asset Qualifications

Desirable, but not essential. Could be applied / assessed at a later date (may be needed for the job)

Asset Experience

• Experience reconciling or processing financial claims is an asset but not essential.

• Experience in using financial and/or accounting systems such as SAP, STAR, DRMIS or other civilian equivalent is an asset but not essential.

• Experience in interpreting and applying policies, procedures, directives or legislations for relevant manager, program or client is an asset but not essential.

• Reliability status

• Depending on work requirements, hours of work may vary from time to time
• Willingness and ability to complete mandatory education/training relevant to the position, and maintain the relevant certification throughout the duration of employment.
• For operational or unforeseen reasons, employees must be willing and able to work from home if requested to do so by their supervisor

Additional Information

• This position is only open to Dependents (LEE) who fulfils all of the NATO SOFA requirements to be eligible for employment as part of the Canadian 'civilian component'. 
• This position is not open to Local Nationals (LN).
• This position requires presence at the workplace and is only open to eligible Dependents (LEE) who are living a commutable distance from the office (e.g. Ramstein area).
• Your application must include a valid email address and you must ensure that this address is functional and monitored at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidates' responsibility to inform us of a change of contact information during the course of this selection process. Failure to respond in a prescribed timeframe may result in elimination from this process.
• You could be assessed using one or more of the following tools: written assessments, interviews (pre-recorded video, Microsoft Teams or in-person) , reference checking, and other assessment tools deemed appropriate.
• Your overall conduct and communications, including email correspondence and telephone calls, throughout the entire process may be used in the assessment of qualifications.
• Achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. 
• Appointments are based on merit, which is achieved when the person appointed meets the essential qualifications for the work to be performed, and consideration has been given to:
  • Any additional or desirable qualifications that are an asset to perform the work or for the organization, currently or in the future;
  • Any current or future operational requirements; and/or
  • Any current or future organisational needs.
• Costs associated with assessment, obtaining documentation to achieve reliability status or relocation will not be paid for or reimbursed by the employer (i.e. travel or any other associated costs/fees)
• Lateral (internal) transfers are possible within the organization, and these individuals will be given preference in the staffing process.
• Only applications submitted in English or French will be considered.

You are kindly asked to apply officially via the official application method.

Applications received via any other method, will not be considered valid

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